FAQs

Free version can be installed as usual: (for the Pro version, go down to Advanced Shipping Rates for WooCommerce Pro section)

1. Manual: Download from wordpress.org, unzip and upload through FTP to the /wp-content/plugins/ directory. Then go to admin plugins page and activate it.

2. From admin plugins>add new page: search “fish and ships” and click on install button, then activate.

Simply activate it, and a wizard will appear. Follow it through WooCommerce screens and you’ll get your first Fish and Ships shipping method to start configure the shipping rules.

Go to plugins admin page again, and look for the link “Start: run wizard” into the Advanced Shipping Rates for WooCommerce plugin row.

Advanced Shipping Rates for WooCommerce comes with contextual help. You can open it on any help icon (?) on the shipping method screen. However, you can see also this help in our website help docs. You’ll find this link also in the admin plugins page of your site.

Yes, it supports WPML, but it’s in our roadmap make it compatible with more options in the future.

Yes, Advanced Shipping Rates for WooCommerce works with this 3rd party multicurrency plugins:

– The official WooCommerce multi-currency plugin: link

– The WPML+WCML MultiCurrency plugin: link

– Aelia, premium multi-currency plugin: link

– WOOCS, freemium multi-currency plugin: link

– Multi Currency for WC, freemium plugin: link

– Support for WP Wham Currency Switcher, freemium plugin: link

Custom shipping rates for different currencies (as option) is supported for WPML+WCML, the official WooCommerce multi-currency plugin, Aelia, WP Wham CS and WOOCS (new).

Advanced Shipping Rates for WooCommerce will work in the currency and measurements that you’ve set on WooCommerce in settings, just in the way WC does.

Please: read the previous question also.

Advanced Shipping Rates for WooCommerce has widely tested with older and latest; our philosophy is to cover the maximum releases (when are viable) and obviously cover all future releases.

PHP: from 7.0 to current release (tested up to 8.3.x).
WordPress: from 4.7, all posterior releases (tested up to 6.8.x).
WooCommerce: from 3.0, all posterior releases (tested up to 10.3.x).
WPML: Tested the contemporary releases with the WooCommerce / WP releases.

We’ve simply changed the name of the plugin to make it more descriptive of its functionalities: Fish and Ships is now called Advanced Shipping Rates for WooCommerce. However, it still offers the same features, is developed and maintained by the same team, and uses the same licensing system. Don’t worry, we’re still the same plugin – just with a better name. 😉

Don’t worry. We follow the same license system, so you can continue using the plugin and renew if you want under the same conditions. We’ve simply changed the name of the plugin to make it more descriptive of its functionalities: Fish and Ships is now called Advanced Shipping Rates for WooCommerce. All the rest is the same 🙂

After purchase on our website, you can download it, through an email you will receive, or in your account page.

Unzip and upload as usual. The free version folder is named “fish-and-ships” and the PRO “fish-and-ships-pro”. This means: PRO will not overwrite the free version. You’ll must go to plugins admin page, deactivate the free and activate the pro version. (Don’t worry about: if you keep the two actives at the same time, you’ll get an advice on admin side).

Then register your plugin in your account, and you will get a serial for every license. Enter into your plugin(s). It will update automated while your license being active.

All shipping methods configured with Fish and Ships Free / Advanced Shipping Rates for WooCommerce Free will be kept, simply you’ve the extra new features.

We offer a refund policy within 15 days of any purchase.
We are committed to solving the issue or refunding your money, even if the problem is caused by a third party or if the resolution process extends beyond this period.

However, we reserve the right to refuse a refund if you haven’t first attempted to resolve the issue with us. This means you’ll need to provide us with at least a basic description of the problem and how to reproduce it, or access to a website where the issue occurs, along with the opportunity to fix it.

Yes, you can. Simply de-activate Advanced Shipping Rates for WooCommerce Pro and re-activate the free (or reinstall). The shipping methods will still configured, but you should revise it, and change the Pro options uncovered by the free, otherwise the shipping method will not work as expected. Please, check the page Free vs Pro.

The license gives you priority support and updates for a year. After this period, if you won’t to renew license, you can keep using the plugin but won’t receive any further updates, new features or support.
You can purchase for 1, 5 or 25 license sites. Read here more about.

Go to your account, then go to licenses page, enter the url of your website, and you’ll get a unique serial for it. Go to any Advanced Shipping Rates for WooCommerce shipping method, you’ve got a pane with a serial input. That’s all: it will get automated upgrades.

If you have multi-site installation, you should get one license for every installation where you want to use Advanced Shipping Rates for WooCommerce Pro (check our multi-license plan).

A few weeks before your license expires, you will be given the options to renew it, with an extra special discount of 50% for current subscribers!
If you do not choose to renew, you can keep using the plugin but you won’t receive any further updates, new features or friendly support.

If you want to upgrade your license for example from Starter (1 site) to Business (5 sites), contact us, we will refund you the proportional time left license in a discount for the new purchase.

Our company is based in the European Union.

If you purchase from within the EU as a private consumer, VAT will be applied according to your country.

If you are an EU business, you can enter your VAT number at checkout to receive an invoice without VAT (reverse charge).

If you purchase from outside the EU (e.g. the United Kingdom or other third countries), we do not charge VAT or taxes; in such cases, any local taxes depend on your country’s regulations.